I cannot download a product. What can I do?

I have not received any confirmation e-mail from eLexico.com following a registration. What should I do?

I have display problems with an online dictionary under Internet Explorer

I would like to change my password, what do I have to do?

Why pay for an online dictionary when I can find one for free?

Which is better: an online dictionary or a downloadable dictionary?

How do I update an online dictionary?

How do I update a downloadable dictionary?

Can I install the downloadable version of the dictionary on more than one computer?

I have lost my password, do I forfeit access to the online dictionary?

How long does a subscription to an online dictionary last?

Can I stop the subscription before the contract expires?

I have a downloadable dictionary and I have to change hardware (I need to replace the hard disk, for example) or software (I need to update the operating system of my computer). What should I do so as not to forfeit the licence ?

I have changed my e-mail address. How do I update my eLexico.com account?

Can I use an eLexico.com product with my tablet computer?

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I cannot download a product. What can I do?
If nothing happens after you click the "Download now" bitton, this means that your system firewall (or the firewall of your antivirus software) is blocking the download of executable files.
The only solution is to temporarily disable your firewall, as long as the download of the executable file is over.

I have not received any confirmation e-mail from eLexico.com following a registration. What should I do?
You should receive an e-mail message following the registration of an online product (to choose your password), or in case of the e-mail activation of a downloadable product, or following your registration on the website.
If you don't receive any e-mail within a few minutes, please check the Spam folder of your account.
Should you find the message among the spams, move it into the Inbox folder: after you have done it once, the system will remember your choice.

I have display problems with an online dictionary under Internet Explorer
Even if Internet Explorer is almost completely compatible, our online dictionaries have been optimized under Mozilla Firefox. Download a free copy of Firefox from the website www.mozilla.org/en/firefox and use this browser with our dictionaries.

I would like to change my password, what do I have to do?
Click on your username in the top right of your screen and change your password on the form that pops up. Complete with SAVE.

Why pay for an online dictionary when I can find one for free?
It’s true that there are many free dictionaries available on the Internet, but they are basic, low-standard products. Quality dictionaries all come at a price and are only offered free of charge for a brief trial period. There is a simple reason for this. In order to produce a dictionary, you need a staff of professional compilers trained to work on innovative projects with the aid of specific programs. It is a difficult and costly undertaking which, however, guarantees the user a reliable tool that is worth investing in.

Which is better: an online dictionary or a downloadable dictionary?
If you do not have a stable and fast Internet connection, the downloadable version is preferable. Otherwise both solutions are good options, and it depends on the use you plan to make of them:
- the online version is more economical (payment is made once a year) and offers the most up-to-date version;
- the downloadable version costs more but there are no further costs after purchasing it. The licence to use this type of product never expires and the customer can use the dictionary indefinitely, but it can only be updated by purchasing a new edition.

How do I update an online dictionary?
You don’t have to do anything. When you connect to the website, the dictionary is already updated! The publisher decides how often to update the dictionary and the compilers are constantly at work to improve the quality of the products.

How do I update a downloadable dictionary?
As with a printed dictionary, the purchase of a downloadable dictionary does not grant you the right to receive new editions. Periodically customers of downloadable dictionaries are informed of the availability of new editions which can be downloaded free or on payment (at special rates) depending on the publisher’s business strategy.

Can I install the downloadable version of the dictionary on more than one computer?
Yes, of course. Every licence purchased allows you to install the product on three different systems. This is so as to take full advantage of the product at home and in the office, on desktops and on laptops, even when they have different operating systems. Should the customer decide to replace the computer where the dictionary is installed, they can deactivate the dictionary and reinstall it on another computer. In the case of theft or irreparable breakage of the computer, the customer forfeits the right to a replacement licence.

I have lost my password, do I forfeit access to the online dictionary?
No, you can always retrieve your password by clicking on “Have you forgotten your password?” when you log in.

How long does a subscription to an online dictionary last?
The subscription generally lasts for one year from the time of activation, but there may be offers available for longer or shorter subscriptions. Check the special sales offers for each product.

Can I stop the subscription before the contract expires?
No you can’t. You can switch from one eLexico.com product to another by contacting customer services at the following address: support@elexico.com

I have a downloadable dictionary and I have to change hardware (I need to replace the hard disk, for example) or software (I need to update the operating system of my computer). What should I do so as not to forfeit the licence ?
You have to deactivate your licence by following the deactivation procedures so as to retain the right to reinstall it after maintenance has been carried out. If you do not take this precaution and the dictionary therefore does not work with your new computer configuration, you forfeit the right to a replacement licence.

I have changed my e-mail address. How do I update my eLexico.com account?
Click on your username in the top right of the screen and change your e-mail address on the form which appears. Complete with SAVE.

Can I use an eLexico.com product with my tablet computer?
You can access and use any online product from an iPad with iOS5 or any tablet with Android (3.1 or subsequent version) and an Internet connection.