Collision between old and new app version

Did you upgrade from the old version of a downloadable app and do you get an error message when you first launch the new version?
This means there was a collision with the old version settings.
To fix the problem, follow these steps:

1) Identify the nickname of the app that caused the problem, which consists of the first few characters of the downloaded installation file. For example, if you installed the, the app nickname would be picchi.

Mac and Linux
2a) Open a Terminal window (in Mac, from Applications > Utilities > Terminal)
3a) Type the following command and press Enter (replace the word nickname with the appropriate name):
rm -fr .elexico/nickname

2b) Open a command prompt window by typing cmd in the Windows search window
3b) Type the following two commands and press Enter after each of them (replace the word nickname with the appropriate name):
rmdir /Q/S .elexico\nickname

4) Relaunch the app.

If you are using Linux Ubuntu and you cannot run the AppImage file, this is an OS bug: read how to solve this problem on the website:

Have you come across a problem with an product?

Send us an e-mail to the following address: providing the following information:
• the title of the dictionary
• the serial number of the product (the code containing 16 letters and numbers)
• the platform used (Windows, Macintosh or Linux)
• the operating system used (type, version and eventual system pack installed)
• the browser used (type and version) in case your problem is related to an online version
• the software version number (that can be found within the full description od the product) in case your problem is related to a product downloaded from this website
• the type of medium in case your problem is related to a cd-rom or dvd purchased in a bookstore
• a detailed description of the type of malfunction, attaching a screen dump of any error messages shown and the content of the file.log if indicated.